Support Specialist

San Francisco, CA
Support Specialist
CA, San Francisco
Depends on Experience 
Full Time

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of 1300 dedicated and inspiring individuals in 19 offices worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values of inspiration, simplicity and integrity.

Brainlab is currently recruiting a Support Specialist to serve our Radiotherapy customers in San Francisco, CA.

Brainlab’s Support Specialists perform custom installations and provide analysis and guidance for a customer utilizing the company’s product portfolio.


  • Perform custom installations to establish functionality for complex radiotherapy and radiosurgery products
  • Resolve product issues through detailed analysis and utilization of engineering expertise
  • Update and service radiotherapy/radiosurgery products
  • Effectively communicate with customers to understand complex problems and adequately troubleshoot issues
  • Instruct users in calibration checks, surveys, and maintenance of radiation therapy equipment
  • Deliver high level customer service
  • Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
  • Perform periodic preventative maintenance
  • Demonstrate and promote Oncology Solutions products and services at client meetings
  • Keep abreast of new developments regarding Brainlab and competitive Oncology Solutions products and services through training and independent research and analysis


  • B.S. in Biomedical Engineering, Electrical Engineering, Mechanical Engineering or IT Technology required
  • Must be a self starter, working without close supervision and be able to successfully manage service activities in assigned territory
  • Demonstrated engineering experience with medical devices
  • Computer expertise, familiarity, and demonstrated expertise with hardware troubleshooting
  • Able to apply critical thinking and perform analysis successfully under challenging conditions in a clinical environment
  • Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred
  • Robotics and/or electro-mechanical systems service experience preferred
  • Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
  • Excellent organization and time management skills, and the ability to manage many work streams simultaneously
  • Excellent written and oral communication skills
  • Professional and confident demeanor
  • Works well in a team environment and individually
  • Proactively approaches his/her contribution to the organization
  • Demonstrates leadership abilities
  • High comfort level with software and technology in general
  • Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical
  • Must be able to lift 50 pounds and work on ladders
  • Ability to travel 80%

Additional Comments:
In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Visit us at:
Brainlab Inc. is an EEO-AA employer. F/M/V/D
No phone calls - please.